Help and Guidance

For some the stock market's a scary place, for others it's like a second home. Whichever camp you fall into, we can help point you in the right direction.

If you have any questions on the Rolls Royce rights issue please check our FAQs.

Getting started

Learn more about how to register for the online service, how to manage your account, and the tools and services we offer.

Getting started

Transfer to us

Looking to transfer stock or cash from another ISA, pension or share dealing account? Read about how to start your transfer and the end-to-end process.

Transfer to us

Investment Options

With our share dealing accounts, you can choose from a wide range of investment options, each with their own features and risks.

Investment Options

Proving your identity

Do you need to provide valid original or certified copies of documents? Find out how.

Proving your identity

Terms and conditions

You can find important information about our share dealing accounts and services, including our policies and our

Terms & Conditions.

    • Key dates

    When will you take payment?

    We will take the payment by 11th November 2020.

    When will I get my new shares?

    You should receive your new shares on or around 12th November 2020.

    • Why can’t I elect on the Rolls Royce Rights Issue anymore ?

    Our advice date has now passed and due to the time it takes to process the requests we’re not able to accept any late elections.

    • Why is your deadline for elections before the registrars deadline?

    Our closing date is earlier than the registrars because we need time to process all of the elections and send them to the registrars before their closing date.

    • Can I still sell my Rolls Royce Nil Paid Rights ?

    We can no longer take orders to sell your Nil Paid Rights, our last day for trading these was 6th November 2020. If you have not elected in the event you may get lapsed proceeds in due course.

    • When will you take payment for my new shares ?

    We will process your election shortly after the deadline (11:59 PM on the 8th November 2020) and will take the payment by 11th November 2020. Please make sure you have enough money in your account to cover this payment. If you don’t have enough money in your account to take up the offer, we’ll take up the maximum number of shares possible with the money you have available.

    • I can see Rolls Royce stock in my account that says “Fully Paid Entitlement” what is this?

    After we process your election we will remove the Nil Paid Rights and replace with an entitlement line of stock. This will be replaced with your new Rolls Royce Ordinary shares when we add them to your account.

    • When will I get my new Rolls Royce Ordinary shares ?

    You should receive your new shares on or around 12th November 2020.

    • When will I get any lapsed proceeds for my Nil Paid Rights ?

    We cannot give you a timescale for this. If there are any lapsed proceeds due we will pay them to your account when we receive them.

    • Why has my Rolls Royce Ordinary shares book cost changed?

    As a result of the Rights Issue the book cost of your underlying ordinary shares is adjusted to take into account the new Nil Paid rights in your account. This means we split into a book cost for your ordinary shares and a book cost for your Nil Paid rights.

    If you have taken up your rights, we add the book cost for your Nil Paid rights plus the 32p you’ve paid to take up your Rights back to the book cost for your ordinary shares.

    If you have sold your Nil Paid rights or have let them lapse, the book cost allocated to them will be removed when the Nil Paid rights are removed from your account.