Help and Guidance

Here to help

Whether you’re new to IWeb or an existing customer, we’re here to help. We’ve answered the most commonly asked questions we get, but if you don’t find the answer you’re looking for then you can always speak to us.

Are you new to IWeb or an existing customer?

To help find the most relevant and supportive answers we’ve separated out the most frequently asked questions into two sections – click on the one which is most relevant to you.

Do you want to trade US shares?

If you’re looking to trade international shares you’ll need to complete a couple of forms, we explain what you need to do to get started on our international trading page.

How to trade US shares

I already invest with IWeb

Are you looking for answers on managing your account, bereavement support, questions about trading or corporate events?

Find help & support

Just signed up?

Are you looking for guidance on an application, transferring to us or finding out more about our charges?

Getting started

Speak to us

Can’t find what you’re looking for? You can always speak to us, you can use Web Chat service to speak to us online or you can contact us by phone.

Contact us

Bereavement support

We’re here to provide practical help on investments when you’ve lost someone close to you.

Get bereavement support

Individual Client Segregation (ICS)

As part of regulatory obligations we are required to offer an Individual Client Segregation (ICS) service. This means you can choose to hold eligible assets in a segregated individual account, at the Central Securities Depository (CSD), as opposed to grouped together with all other customer accounts, which is our default option. There is an additional initial charge of £1,000 and an annual charge of £6,500 per year on top of the usual account charges.

Learn more about the service

Important information

Important information about our accounts, services, including policies, our Terms & Conditions and more.

Important information