Contact Us

The quickest and easiest way to manage your share dealing account is online. Here’s a list of our most commonly asked questions. If your question is account specific you’ll need to sign in first.

Chat with us

Available Monday – Friday 8am to 9pm (Closed weekends and English Bank Holidays).

Please note, we are unable to update debit card details or place/amend deals or TradePlans over Web Chat.

Share Dealing Web Chat

Sign in to Share Dealing and web chat will appear once an agent is available.

Sign in to Share Dealing

Phone

If you would prefer to call us, please choose from the following options. All of our lines are closed at weekends and during English Bank Holidays.

Share Dealing

Available Monday – Friday, 8am to 9pm (text phone is available 8am to 5pm).

Letter

Please include your name, address and account details in all letters so we can locate your account.

General enquiries:
Customer Services Department,
IWeb Share Dealing,
Lovell Park Road,
Leeds,
LS1 1NS

SIPP administration enquiries:
IWeb SIPP Administration Team,
AJ Bell Management Limited,
4 Exchange Quay,
Salford Quays,
Manchester,
M5 3EE

The Financial Ombudsman Service

The Financial Ombudsman offers an independent review service. If you have a complaint about our service which we’re not able to resolve for you ourselves, you can ask the Ombudsman to look at your case for free.

Please bear in mind that the Financial Ombudsman Service will only help if you’ve already referred a complaint to us. We will endeavour to put things right, however if you are not happy with the way in which we handled your complaint or the result, you may be able to complain to the Ombudsman. If you do not take up your problem with us first you will not be entitled to complain to the Ombudsman. Details of how to contact the Ombudsman are below:

Contact the Financial Ombudsman Service