Registration help

If you’re new to share dealing and want some additional help getting started, or you need to provide additional documentation to complete your application, we can help get your account up and running.

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IWeb Share Dealing - Online Demo

Not found what you're looking for?

Have a look at our help pages if your question is a little more specific, or alternatively you can always speak to us.

Do you need to provide additional documentation?

We will attempt to complete our checks electronically however if this isn’t possible, you’ll need to provide valid original or certified copies of documents from the below list. You will need to send us one document from the proof of identity list and one document from the proof of address list.

Where do I send my documentation?

Please email photographs of the documents to StockbrokingIDandV@lloydsbanking.com

In the subject of the email please include your Personal Reference Number.

To confirm your identity and address, you will need to include 3 photographs:
1) A photo of your Driving Licence or your Passport open to the photo page.
2) A photo of you holding your ID document.
3) A photo of a utility bill, or bank statement dated within the last 3 months or a council tax bill or mortgage statement dated within the last 12 months.

Please ensure the photographs are taken clearly so we can verify the documents being sent into us. When taking a photo of yourself ensure it is a clear visible image of your whole face with no obstructions (i.e. no sunglasses or hat).

When sending documents through to us we must make you aware of the following:

  • The size of your email including all attachments needs to be under 20mb.
  • Emails sent to Lloyds Banking Group by you are not secure prior to reaching our infrastructure, and may be accessed by an unauthorised person. Therefore we advise that you consider the risk to your personal and confidential information e.g. email correspondence with a merchant before you communicate in this way.  Please consider whether you are still comfortable sending us documents by email.

You will receive an automated email response confirming receipt.

Alternatively you can send the documents to us by post to the address below:

Freepost RRXJ - EACH - JBTC
IWeb Share Dealing
Lovell Park Road
Leeds
LS1 1NS

Or you can take the original documents into your local branch for copying. Certifiers should state, 'I have seen the original document and I certify this to be a true copy of the original'. They should sign, print their name and date the copy. They should state their professional capacity and apply their branch or practice stamp as appropriate. Documents must be certified on each page.

Proof of identity - accepted documents

All documents must be current as we cannot accept expired documentation.

  • Passport with signature, if your passport is not from the UK/EU/EEA we will also require valid visa documentation.
  • UK photo card full driving licence with signature.
  • UK photo paper driving licence with signature.
  • UK photo card style provisional driving licence with signature.
  • EU/EEA driving licence with photograph and signature - must be issued by a member state of the EU/EEA.
  • Firearms certificate.
  • Northern Ireland voters card (aka Electoral Identity Card).
  • EEA or equivalent jurisdiction national identity card with photograph and signature.
  • Blue disabled driver's pass - UK only, unexpired and needs to bear a passport-sized photograph, name and signature, expiry date and issuer details.
  • HM Revenue and Customs correspondence - issued within the last 5 months and including 10 digit tax reference or NI number (only acceptable if it is not being used as your proof of identity). P45s or P60s are not acceptable as these are not official HMRC documents.
  • UK Benefits/state pension notification letters – must be from an official source, i.e. Job Centre Plus or Department for Work and Pensions / Local Authority, confirming the rights to a benefit. The letter must be dated within the last 12 months or current benefit period (only acceptable if it is not being used as your proof of identity).

Proof of address - accepted documents

All documents must be current as we cannot accept expired documentation.

  • Utility bill dated within the last 3 months – utility bills printed from the internet, mobile phone, broadband or internet provider bills, and any reminders or arrears letters are not acceptable.
  • Council tax demand letter or statement – valid for the current year or less than 12 months old. Reminders and arrears letters are not acceptable.
  • Unexpired UK photo card full driving licence with signature (only acceptable if it is not being used as your proof of identity).
  • Unexpired UK full paper driving licence with signature (only acceptable if it is not being used as your proof of identity).
  • Unexpired EU/EEA driving licence with photograph and signature - must be issued by a member state of the EU/EEA (only acceptable if it is not being used as your proof of identity).
  • Bank or building society statement – must be issued by a regulated financial sector firm in the UK, EU or equivalent jurisdiction and dated and showing transactions within the last 3 months. Statements showing interest only or carry forward balances are not acceptable – those printed from the internet or ISA statements are not acceptable.
  • Mortgage statement - must be issued by a regulated financial sector firm in the UK, EU or equivalent jurisdiction and dated within the last 12 months. Those printed from the internet are not acceptable.
  • HM Revenue and Customs correspondence - issued within the last 5 months and including 10 digit tax reference or NI number (only acceptable if it is not being used as your proof of identity). P45s or P60s are not acceptable as these are not official HMRC documents.
  • UK Benefits/state pension notification letters – must be from an official source, i.e. Job Centre Plus or Department for Work and Pensions / Local Authority, confirming the rights to a benefit. The letter must be dated within the last 12 months or current benefit period (only acceptable if it is not being used as your proof of identity).
  • Solicitors' correspondence - confirming a house purchase in the last 3 months and dated in that period. 

Your investment options

Have a look at our stock market information page to find out what you can trade with IWeb and additional detail on the markets you can trade on.

Investment options

Not found what you're looking for?

Have a look at our help pages if your question is a little more specific, or alternatively you can always speak to us.