Contact Us
The quickest and easiest way to manage your share dealing account is online. Here’s a list of our most commonly asked questions. If your question is account specific you’ll need to sign in first.
Our contact hours
Available Monday – Friday 8am to 9pm.
During a US Bank Holiday we will be open 8am-6pm, Monday – Friday.
During a UK Bank Holiday we will be open 2pm-9pm, Monday – Friday, for the US Markets.
Letter
Please include your name, address and account details in all letters so we can locate your account.
General enquiries
Customer Services Department
IWeb Share Dealing
12 Wellington Place
Leeds
LS1 4AP
SIPP administration enquiries
IWeb SIPP Administration Team
AJ Bell Management Limited
4 Exchange Quay
Salford Quays
Manchester
M5 3EE
The Financial Ombudsman Service
The Financial Ombudsman offers an independent review service. If you have a complaint about our service which we’re not able to resolve for you ourselves, you can ask the Ombudsman to look at your case for free.
Please bear in mind that the Financial Ombudsman Service will only help if you’ve already referred a complaint to us. We will endeavour to put things right, however if you are not happy with the way in which we handled your complaint or the result, you may be able to complain to the Ombudsman. If you do not take up your problem with us first you will not be entitled to complain to the Ombudsman. Details of how to contact the Ombudsman are below: