Bereavement Help and Advice

Organising the finances of a loved one who has passed away can be overwhelming. Because of this we’ve put together a guide to help make things as straightforward as possible.

General information | Charges | Glossary | Proof of identity | Useful contacts

Registering a death with IWeb Share Dealing

To be able to sell, transfer any holdings or withdraw funds from an account where the account holder has passed away, you’ll need to be registered as an executor.

Send in an original or certified copy off the death certificate

The first thing you need to do is send in an original or certified copy of the death certificate.

If you need to certify a death certificate this can be done through a solicitor found on the Law Society register - they will need to note the document with their name, signature and an identifier or reference.

Once we’ve received the death certificate we will update the account and issue a letter to the account’s registered address requesting a Grant of Probate (in Scotland this is called a Certificate of Confirmation) or Small Estates Declaration & Indemnity Form. This letter will include a valuation of the account and an Executor/Administrator Instruction Form.

If the total value of the share dealing accounts at date of death was less than £50,000 and a Grant of Probate is not being obtained we can accept a Small Estates Form.

Please note that in Scotland, a small estate is classed as an estate with a total value of less than £36,000. Confirmation from the court will be required if the estate is valued above this amount.

Further information can be found at:

 Download a Small Estates Form

Please note, If the estate is valued at less than £50,000, but more than £5,000, it will need to be counter signed by a solicitor found on the Law Society register.

Please send the document(s) to:

Legal Department
IWeb Share Dealing
Lovell Park Road

The named executor or solicitor will be sent an Executor/Administration Instruction Form which you’ll need to complete if you would like to sell shares, transfer shares to another account or withdraw cash from the account.

Please note: the form must contain original signatures from all named executors.

 Download an Executor/Administration Instruction Form

From the point we receive the documents and update the account, any further correspondence will be issued to the address of the executor(s). If you prefer, we can send the correspondence to a solicitor managing the estate. You would need to confirm this in writing to our legal department at the above address.

Our timescales


Once we have received the Executor/Administration Sales Instruction Form we will sell the specified holding(s) when reasonably practicable (usually within two working days).

Settlement will vary depending on both the type of investment and the stock market it trades on.

• UK shares - 2 working days.
• Funds - up to 10 working days.
• European markets - 2 working days.
• US markets - 2 working days.

We will send a cheque payment to the named executor(s) within approximately 10 working days from settlement.

Transferring stock and/or cash holdings:

If you have sent a request to transfer stock to another IWeb share dealing account, this usually takes up to 10 working days to complete. Withdrawing stock onto a certificate can take considerably longer.

Before we can withdraw any funds from the account we need to complete identity and verification checks. We attempt to do this electronically however, you may be required to send in original or certified copies of documents from the proof of identity list and/or the proof of address list.

Please note, we are unable to accept documentation (e.g. your driving licence) which is found on both lists to prove your identity and address.

If you are required to prove both your identity and address, we recommend you choose different documents from the lists provided.

Getting in touch

If you have any questions or you’d like some help, you can call us on 0800 876 6857 If you need to call us from abroad, you can call us on +44 (0) 113 239 1275.

Our dedicated Bereavement team is available Monday to Friday 8am to 6pm (closed weekends and English bank holidays).

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ISA holdings and bereavement

Where an ISA holder died on, or after, 3rd December 2014, their surviving spouse or civil partner can inherit their ISA tax benefits.

This is referred to as the Additional Permitted Subscription (APS) allowance and is based upon the value of the ISA held by the person who died. The spouse or civil partner does not have to inherit the ISA and can use the APS allowance in addition to their own annual ISA allowance.

Details about how to claim the APS allowance will be sent to the executor(s) as part of the bereavement process.

The IWeb Share Dealing Service is operated by Halifax Share Dealing Limited. Halifax Share Dealing Limited. Registered in England and Wales no. 3195646. Registered Office: Trinity Road, Halifax, West Yorkshire, HX1 2RG. Authorised and regulated by the Financial Conduct Authority, 25 The North Colonnade, Canary Wharf, London, E14 5HS under registration number 183332. A Member of the London Stock Exchange and an HM Revenue & Customs Approved ISA Manager.