Online guarantee
We do all we can to protect you online.
Even in the unlikely event of fraud, we promise you won't lose out. As an IWeb Share Dealing customer, you automatically benefit from our online fraud guarantee.
If you use our online service and become a victim of online fraud, we guarantee you won't lose any money from your share dealing account, and will always be reimbursed in full.
For the vast majority of our customers, this situation will never arise, especially if you take a few simple steps:
- Keep your password secure and do not let anyone else make use of your security details, even if they share a joint account with you.
- Do not let anyone watch you enter your security details and log off after each online session.
- Carry out regular virus checks on your devices and have the latest operating system and web browser installed.
If you've been grossly negligent, we will not refund any money taken from your account before you have told us your security details have been lost, stolen or could be misused.
We won't give you a refund if you have acted fraudulently. Find out more about how to protect yourself online.
Worried that your online personal or security details may have been compromised? Call 0345 070 7129. If you need to call us from abroad, you can call us on +44 (0) 113 239 1275.
You can use this site to find out more information: Financial Conduct Authority guide.