Online guarantee

We do all we can to protect you online. Even in the unlikely event of fraud, we promise you won't lose out. As an IWeb Share Dealing customer, you automatically benefit from our online fraud guarantee.

Please remember that the value of an investment and the income from it can go down as well as up and you may get back less than you invested. We don't provide advice so if you are in any doubt about making your own investment decisions we recommend you seek advice from a suitably qualified financial adviser.

If you use our online service and become a victim of online fraud, we guarantee you won't lose any money from your share dealing account, and will always be reimbursed in full.

For the vast majority of our customers, this situation will never arise, especially if you take a few simple steps:

  • Keep your password secure and do not let anyone else make use of your security details, even if they share a joint account with you.
  • Do not let anyone watch you enter your security details and log off after each online session.
  • Carry out regular virus checks on your devices and have the latest operating system and web browser installed.

If you've been grossly negligent, we will not refund any money taken from your account before you have told us your security details have been lost, stolen or could be misused.

We won't give you a refund if you have acted fraudulently. Find out more about how to protect yourself online.

Worried that your online personal or security details may have been compromised? Call 03450 707 129. If you need to call us from abroad, you can call us on +44 (0) 113 239 1275.

You can use this site to find out more information: Financial Conduct Authority guide.