Find out how to protect yourself online.

Protect yourself by using security settings, PINs and passwords wherever you can. Think carefully about what you post in tweets, on Facebook, Instagram and other social media.

Think about what information you should not share online and how you can keep your account as safe as possible.

It is also important that you and your family are adopting behaviours which can help to protect yourselves when online.

Passwords are key to online security on your share dealing account, computer, tablet and smartphone. Choose secure passwords, don’t share them and change them often.

  • Your personal information is in safe hands. With some of the best anti-fraud systems around, we’ve made sure our services are as secure as possible. Plus our online fraud guarantee means you’re covered if anything goes wrong. It’s all part of our promise to protect our customers.

    Following a few simple steps can help to protect against fraud.

    Know your provider

    A secure website will display an intact key or padlock in the address bar and the address will normally begin ‘https’ (instead of ‘http’) – the “s” standing for secure. A secure website will encrypt your personal data before sending it online, making sure no one else can access your card details.

    An intact key or padlock = secure
    A broken key or padlock = not secure

    Stay secure

    Never send your credit card or bank details over email. Email may not be encrypted and could therefore be intercepted. Sharing your passwords with other people leaves your account vulnerable to fraud. Keep all passwords secret, including those used for all online shopping accounts. Never give your credit card details to any other person for use online. Also, always sign out correctly, especially if you’re sharing a computer or device.

    Check your statements

    Take the time, even if it’s five minutes to check your dealing history and statements each month, it could help to protect against fraud. Contact us if there are trades you don’t recognise.


  • Print off and store a record of the times you’ve been asked to enter your personal details.

    • Automatic sign-out
      We’ll automatically sign you out after several minutes of inactivity. This is to protect your account should you forget to sign out or leave your device unattended.

    • Fraud detection systems
      We monitor your account(s) constantly for any unusual behaviour. We use a proactive contact approach whereby we look to verify activity on your account. This ensures that we can confirm fraudulent activity quickly making sure that we prevent any unnecessary delays to your usage. With that in mind, it is important to make sure your contact phone numbers are kept up-to-date, at all times.


  • We guarantee to refund your money (including charges and interest that you’ve paid or not received as a result) in the unlikely event that you experience fraud. We’ll take steps to protect you 24/7, using technology and safeguards that meet or exceed industry standards, but it’s important that you use our services in the correct way. Read our fraud guarantee.


  • Think you are a victim of online fraud?

    Report it

    Money has fraudulently left your share dealing account or someone knows your password

    For any other issues that you think may be related to fraud

    Step 1:

    Report it to us

    Call 03450 707 129. If you need to call us from abroad, you can call us on +44 (0) 113 239 1275. Our call centre is open Monday to Friday 8am to 9.15pm (closed weekends and English bank holidays).

    If you have a hearing or speech impairment you can use our text phone service on 03456 042 543. Our text phone service is open Monday to Friday 8am to 6pm (closed weekends and English bank holidays).


    Step 2:

    Report it to Action Fraud
    0300 123 2040

    Lines are open Monday to Friday 9am-6pm. Text phone users can ring 0300 123 2050.

    Report it to Action Fraud 0300 123 2040 Lines are open Monday to Friday 9am-6pm. Text phone users can ring 0300 123 2050. They'll be able to log the incident and provide you with a Crime Reference Number if needed. Action Fraud collect data from across the UK to help banks and other businesses combat fraud.



  • Never let anyone else use your account. And never let anyone know your password or 2nd password (your 'memorable information').

    Use a different password for every website. If your data is stolen from any of the sites you use and your passwords are the same, criminals will try them on other accounts (like bank accounts). This is often referred to as a “hack” or a “data breach” in the news.

    Don’t use anything obvious. Choose carefully; don’t make it too short or easy. Don’t use your child or pet’s name, birthdays or anything else that can easily be guessed.

    Create a strong password. An easy way to create a strong password is to combine three completely unrelated words. For example: Radio, Marmalade and Sunny together make Radiomarmaladesunny. (But obviously, don’t use this specific example).

    Try not to write passwords down. If you have to – avoid writing them down in full, keep them in a safe place and don’t mention what they are for.

    Don’t recycle passwords. Like going from password2 to password3.

    Make it harder for criminals to access your computer, tablet and smartphone by protecting them with PINs and passwords. Use a different PIN and password for every device or for every site you visit.

    If you think anyone else knows your password, report it immediately.


  • Follow these simple tips to stay safe online:

    Always think twice before sharing information online. Could a criminal use the information to guess your passwords or commit identity theft?

    Set your account to private on social media. Don’t forget to check your privacy settings on websites like Facebook and Twitter regularly.

    Only connect on social media with people you know in real life. Remember that your friends’ real accounts might be ‘cloned’ by a fraudster. If you’re not sure, contact your friend directly.

    Check a person’s identity if you get a strange request on social media or by email. Remember that your friends’ real accounts might be ‘hacked’ by a fraudster. Don’t respond if you’re unsure who you’re talking to. Don’t send money or share your account details.

    Be cautious when you register on other websites and forums. Personal information like your date of birth, mobile number, address and information about your family can used for identity theft and to hack your account.