Need our help? Here's how you can get in touch.
Sign in to your account and chat directly to a member of our customer services team. Our live assistance is available Monday to Friday, 8:00am – 9:00pm; Saturday 9:30am - 12:30pm (closed English Bank Holidays).
If you have any general questions about our service you can tweet us @iwebtrading. Please don't include any account, sign-in, financial or personal details on Twitter. We will never ask you for this type of personal information through Twitter or direct you to a web page that asks for this information.
Call 03450 707 129. If you need to call us from abroad, you can call us on +44 (0) 113 239 1275. Our call centre is open Monday to Friday 8:00am to 9.00pm (closed weekends and English bank holidays).
If you have a hearing or speech impairment you can use our text phone service on 03456 042 543. Our text phone service is open Monday to Friday 8:00am to 6:00pm (closed weekends and English bank holidays).
Please note, calls will be monitored and recorded. Call costs may vary depending on your service provider.
Please include your name, address and account details in all letters so we can locate your account.
Customer Services Department,
IWeb Share Dealing,
Lovell Park Road,
SIPP administration enquiries:
IWeb SIPP Administration Team,
AJ Bell Management Limited,
4 Exchange Quay,
The Financial Ombudsman offers an independent review service. If you have a complaint about our service which we’re not able to resolve for you ourselves, you can ask the Ombudsman to look at your case for free.
Please bear in mind that the Financial Ombudsman Service will only help if you’ve already referred a complaint to us. We will endeavour to put things right, however if you are not happy with the way in which we handled your complaint or the result, you may be able to complain to the Ombudsman. If you do not take up your problem with us first you will not be entitled to complain to the Ombudsman. Details of how to contact the Ombudsman are below: