Registration help

If you’re new to share dealing and want some additional help getting started, or you need to provide additional documentation to complete your application, we can help get your account up and running.

I’m logged in but I have questions about how to use the website

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Have a look at our help pages if your question is a little more specific, or alternatively you can always speak to us.

 


Do you need to provide additional documentation?

We will attempt to complete our checks electronically however if this isn’t possible, you’ll need to provide valid original or certified copies of documents from the below list. You will need to send us one document from the proof of identity list and one document from the proof of address list.

Where do I send my documentation?

Once you’re ready to send your additional documents to us, please send these to the below address, we also recommend sending any personal documentation by recorded delivery.

Customer registration and support
IWeb Share Dealing
Lovell Park Road
Leeds
LS1 1NS




Proof of identity - accepted documents

All documents must be current as we cannot accept expired documentation.

Passport with signature.
UK photo card full driving licence with signature.
UK photo paper driving licence with signature.
UK photo card style provisional driving licence with signature.
EU/EEA driving licence with photograph and signature - must be issued by a member state of the EU/EEA.
Firearms certificate.
Northern Ireland voters card (aka Electoral Identity Card).
EEA or equivalent jurisdiction national identity card with photograph and signature.
Blue disabled driver's pass - UK only, unexpired and needs to bear a passport-sized photograph, name and signature, expiry date and issuer details.



Proof of address - accepted documents

All documents must be current as we cannot accept expired documentation.

Utility bill dated within the last 3 months – utility bills printed from the internet, mobile phone, broadband or internet provider bills, and any reminders or arrears letters are not acceptable.
Council tax demand letter or statement – valid for the current year or less than 12 months old. Reminders and arrears letters are not acceptable.
Unexpired UK photo card full driving licence with signature (only acceptable if it is not being used as your proof of identity).
Unexpired UK full paper driving licence with signature (only acceptable if it is not being used as your proof of identity).
Unexpired EU/EEA driving licence with photograph and signature - must be issued by a member state of the EU/EEA (only acceptable if it is not being used as your proof of identity).
Bank or building society statement – must be issued by a regulated financial sector firm in the UK, EU or equivalent jurisdiction and dated and showing transactions within the last 3 months. Statements showing interest only or carry forward balances are not acceptable – those printed from the internet or ISA statements are not acceptable.
Mortgage statement - must be issued by a regulated financial sector firm in the UK, EU or equivalent jurisdiction and dated within the last 12 months. Those printed from the internet are not acceptable.
HM Revenue and Customs correspondence - issued within the last 5 months and including 10 digit tax reference or NI number (only acceptable if it is not being used as your proof of identity). P45s or P60s are not acceptable as these are not official HMRC documents.
UK Benefits/state pension notification letters – must be from an official source, i.e. Job Centre Plus or Department for Work and Pensions / Local Authority, confirming the rights to a benefit. The letter must be dated within the last 12 months or current benefit period (only acceptable if it is not being used as your proof of identity).
Solicitors' correspondence - confirming a house purchase in the last 3 months and dated in that period.

Your investment options

Have a look at our stock market information page to find out what you can trade with IWeb and additional detail on the markets you can trade on.

Investment options

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Not found what you're looking for?

Have a look at our help pages if your question is a little more specific, or alternatively you can always speak to us.

The IWeb Share Dealing Service is operated by Halifax Share Dealing Limited. Halifax Share Dealing Limited. Registered in England and Wales no. 3195646. Registered Office: Trinity Road, Halifax, West Yorkshire, HX1 2RG. Authorised and regulated by the Financial Conduct Authority, 25 The North Colonnade, Canary Wharf, London, E14 5HS under registration number 183332. A Member of the London Stock Exchange and an HM Revenue & Customs Approved ISA Manager.