Contact Us

Need our help? Here's  how you can get in touch.

Online

Sign in to your account and chat directly to a member of our customer services team. Our live assistance is available Monday to Friday, 8am - 8pm; Saturday 9am - 1pm (closed English Bank Holidays).

Sign in to chat



If you have any general questions about our service you can tweet us @iwebtradingPlease don't include any account, sign-in, financial or personal details on Twitter. We will never ask you for this type of personal information through Twitter or direct you to a web page that asks for this information. 


Telephone

Call 03450 707 129. If you need to call us from abroad, you can call us on +44 (0) 113 239 1275. Our call centre is open Monday to Friday 8am to 9.15pm (closed weekends and English bank holidays).

If you have a hearing or speech impairment you can use our text phone service on 03456 042 543. Our text phone service is open Monday to Friday 8am to 6pm (closed weekends and English bank holidays).


Letter

Please include your name, address and account details in all letters so we can locate your account.

General queries:

Customer Services
IWeb Share Dealing
Lovell Park Road
Leeds
LS1 1NS

SIPP administration queries:

IWeb SIPP Administration Team,
A J Bell Management Limited,
Building 4,
Exchange Quay,
Salford Quays,
Manchester,
M5 3EE


The Financial Ombudsman Service


The Financial Ombudsman offers an independent review service. If you have a complaint about our service which we’re not able to resolve for you ourselves, you can ask the Ombudsman to look at your case for free.

Please bear in mind that the Financial Ombudsman Service will only help if you’ve already referred a complaint to us. We will endeavour to put things right, however if you are not happy with the way in which we handled your complaint or the result, you may be able to complain to the Ombudsman. If you do not take up your problem with us first you will not be entitled to complain to the Ombudsman. Details of how to contact the Ombudsman are below:

The Financial Ombudsman Service
Exchange Tower
London
E14 9SR

Telephone: 0800 023 4 567
Email:  complaint.info@financial-ombudsman.org.uk
Website: www.financial-ombudsman.org.uk

If you have entered into an agreement with us online you may direct your complaint through the European dispute resolution platform.

 

Risk warning

Please remember that the value of an investment and the income from it can go down as well as up and you may get back less than you invested.

We don't provide advice so if you are in any doubt about making your own investment decisions we recommend you seek advice from a suitably qualified financial adviser.

The IWeb Share Dealing Service is operated by Halifax Share Dealing Limited. Halifax Share Dealing Limited. Registered in England and Wales no. 3195646. Registered Office: Trinity Road, Halifax, West Yorkshire, HX1 2RG. Authorised and regulated by the Financial Conduct Authority, 25 The North Colonnade, Canary Wharf, London, E14 5HS under registration number 183332. A Member of the London Stock Exchange and an HM Revenue & Customs Approved ISA Manager.